Ariba Managed Support (AMS)

Anyone who has every called customer support for their phone or cable company knows how frustrating it is for your support to be outsourced. At CCP Global we have a lot of AMS clients that have come to us after their original AMS partner didn’t work out. This is after they’d already put a lot of time and money into that support system, with less than positive results. Here are three tales from the trenches.