CCP Global’s SAP Ariba Managed Support (AMS) team has a dynamic range of experienced staff to support your every need!
◊ From functional experts to system architects.
◊ From project managers to tactical specialists.
◊ From team leaders to subject matter experts.
We are here for you!
Whether you are a small to mid-sized company or a large enterprise, leveraging CCP Global’s SAP Ariba Managed Support services will allow you to improve internal efficiencies, increase user and supplier adoption, and free your internal teams to focus on more strategic objectives. Our highly experienced consultants will understand how SAP Ariba works for you, and they will create an effective, detailed plan to properly maintain each module to support your business objectives.
POST-DEPLOYMENT SERVICES
SYSTEM ADMINS
Maintain existing workflows, templates, forms, manual imports of data. Manage Customer Admin To Do queue.
RULES EDITS AND CHANGES
Review Detailed Transaction, Supplier Group and Country Based Rules to optimize process flows.
REPORTING
Report Management and Development.
SYSTEM MONITORING
Act as main DSC for the Ariba platform. Monitor and follow up on technical change requests.
COMPLIANCE
Ensure system rules and processes comply with your audit and SOx requirements.
MICRO TRAINING
Training to resolve issues, correct performance and share best practices.
OPTIMIZE WORKFLOW
Collaborate to ensure only required approvals are in the workflow and removing extraneous document stops.
FINE TUNING
Simple recommendations to improve system performance and process efficiencies.
HELP DESK
We fully support your ticketing system for user inquiries and basic support.
MONITOR RELEASES
Proactive review of Ariba quarterly releases to communicate relevant changes that may affect performance.
TROUBLE
SHOOTING
SHOOTING
Everyday troubleshooting and resolution.
BEST PRACTICE SHARING
Provide regular proactive guidance for SAP Ariba environment to improve Source to Pay cycle.
SUPPLIER ENABLEMENT
Support or manage your Supplier Enablement onboarding efforts to improve supplier adoption. aaaaaaaaaaaaaaaaa
MICRO PROJECTS
Targeted projects improve processes and performance.
SUPPORT USER ADOPTION
Consistent voice to the customer, your users, the benefits and ease of using SAP Ariba.
PRE-DEPLOYMENT SERVICES
ASSESS CURRENT AND FUTURE STATES
Assess current state and plan for future state, including systems, processes, policies, and organization.
SUPPLIER ENABLEMENT
Develop a plan for communication and adoption of the Supplier Enablement program to ensure its success.
ASSESS POLICY
Review or develop relevant Source to Pay policies including socialization, training and publication.
USER TRAINING
Develop S2P training materials and reference guides to effectively train users, SMEs and Approvers.
ASSESS IMPACTS
Collaborate to define organizational impacts in your Sourcing, Procurement and Accounts Payable teams.
SUPPLIER ADOPTION CAMPAIGNS
Develop effective communication campaigns to maximize supplier adoption in your SAP Ariba environment. aaaaaaaa
FUTURE STATE SUPPORT STRUCTURE
Develop post go live support structure to ensure you maximum your SAP Ariba ROI.
BEST PRACTICE SHARING
We research and share industry best practices and provide guidance for your SAP Ariba environment.
CHANGE MANAGEMENT
Support full buy-in and support, transactions in the tool, user and supplier adoption, etc.
REPORTING
Review current metrics and process management reports for pertinent SAP Reports to add.
Benefits of AMS
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- Quick on-demand help for your existing Ariba solutions.
- Administrative support for your SAP Ariba modules.
- Help with the tougher technical questions.
- Assistance with troubleshooting and monitoring your Ariba platform, notices and tickets.
- Investigating new releases and enhancements which may benefit your company.
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Our technical staff has over 20 years of experience. Not only can we step in and be a part of your team, but we can provide guidance on streamlining and improving your Ariba processes to get the most out of your investment.
This means you can boost productivity, get to market faster, or focus on your broader digital transformation while letting CCP Global support all your SAP Ariba needs.