Wende Burgess

There are several factors that may affect how long the post-Hypercare phase of your SAP Ariba deployment lasts. Those include company size, how many modules were deployed, and if it was a big bang deployment, versus a phased go-live, etc. in this article we take a closer look at each of these non-personnel factors and how they might affect your company’s time frame for administration and support.

There are a couple of important phases immediately after your SAP Ariba solution is deployed that are critical to its long-term success. The first is Hypercare, which starts on Day One of Go-Live and has critical and immediate support elements. The second is the Adoption and Stabilization phase, which, although not as immediately crucial, holds the key to long-term user adoption.

It’s no secret: Companies spend hundreds of thousands of dollars, sometimes millions, to purchase and deploy their SAP Ariba solution. Then it turns out to be much more complex to run and support than they thought it would be. After a couple of years of frustration, they often just scrap it, and all that money is wasted.